Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Whether you need assistance with registration, deposits, withdrawals, bonus activation, or account verification, contact us and we will guide you through each step. Support is available via live chat, email and phone, and our agents provide clear, operational help to resolve issues quickly. Use the contact form in your account for feedback on games.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat, email and account form) |
| General enquiries | [email protected] (billing, account, general questions and payments) |
| Affiliate enquiries | [email protected] (partnerships and tracking setup; new partners welcome) |
| Phone | +44 20 7946 3125 (available Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation needing explanations or documents. Please include a clear subject line, your up-to-date contact details and account ID where applicable to avoid delays. Attach relevant files and allow up to 24 hours for a full response to more complex inquiries.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, often sooner via live chat. Complex issues - such as verification, payment or security cases - can take longer as they require extra checks or third-party input. We’ll keep you updated on progress and provide an estimated timeline when a case needs more time to resolve.
Feedback
We value your feedback, suggestions and ideas to improve the site. If you spot an issue or have a feature request, please send it via our feedback form or contact live chat. Every message is reviewed carefully by our team and helps shape updates to features, promotions and usability. Thanks for helping us make the site better for all players.