Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you use our services. We take your privacy seriously and set out below the types of information we process, how we use it, the choices you have, and the measures we use to keep data secure.

Types of data we collect

We collect information that is necessary to provide and improve our services. This includes personal data provided directly by you, technical data generated when you use our site or apps, and transactional data related to your account activity.

Personal data

Personal data may include your name, email address, date of birth, postal address, telephone number and identity documents where verification is required. We use this information to create and manage your account, verify identity, and comply with our internal checks.

Technical data

Technical data covers device and connection details such as IP address, browser type, device identifiers, operating system, and log data. We use technical data to maintain service availability, troubleshoot issues, and improve performance.

Transactional data

Transactional data includes payment and billing details, deposit and withdrawal history, game and betting activity, and communications about transactions. This data is used to process payments, detect irregular activity, and provide account statements.

How we use your information

We use your information to operate your account, provide customer support, process payments, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymised data for analytics and service improvement. We do not use personal data for purposes beyond those reasonably required to operate the service unless we obtain your consent.

Data protection practices

We implement technical and organisational measures to protect data from unauthorised access, loss or misuse. These measures include encrypted connections, access controls and regular reviews of our security practices. Access to personal data is limited to authorised personnel with a need to know.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions and measure site usage. Some cookies are essential for the service to work, while others support performance and analytics. You can manage cookie settings through your browser or by following available opt-out controls.

User rights

You have rights regarding your personal data, including the right to access, correct or request deletion of information we hold about you. You may also object to or restrict certain processing, and where applicable, request portability of your data.

Access, correction and deletion

To exercise your rights, contact our support team. We will verify your identity before acting on requests to access, correct or delete data. Some requests may be subject to limitations where retention is required for legal or operational reasons.

Information sharing and third parties

We may share data with service providers who assist with payments, verification, hosting, analytics and customer support. We require such providers to protect data and use it only for agreed purposes. We do not sell personal data to third parties.

Privacy policy updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via the service or other reasonable means. Continued use of the service after an update signifies acceptance of the revised policy.